What is CloudPhone?

18 February 2022  | BUAL’s products and guides

Recently, cloud technology has become very significant in many industries. Either in cloud computing or cloud storing system. Cloud refers to the servers that are accessed over the internet. Hence, users wouldn’t have to operate physical servers or run software applications on their own devices if cloud servers were available all over the world. Most of the businesses or companies have taken swift action to implement cloud system in the companies. Some example of cloud implementations is cloud storage, cloud computing and CloudPhone system.

What is a CloudPhone system?

CloudPhone system is also known as internet calling or Voice over Internet Protocol (VoIP). It is a voice communication / telephone service that is accessible over a cloud-based IP network. That means, you can make calls and receive calls over the internet rather than a traditional analogue phone with copper wires or optical fibres to make a connection. As a new technology, this phone system is adaptable. CloudPhone system can be used with a variety of devices, including traditional phones with adapters, smartphone apps and specific IP phone.

So, why should you consider this system for your business? Let’s have a look at the 7 benefits of CloudPhone for your business.

Lower cost

The main benefit of using CloudPhone system is cost and time saving. There are a few factors of which a CloudPhone based system allows you to save your budget on communication and stretch them for other needs. A CloudPhone system only requires you to choose a provider. You don’t have to purchase the servers and phone system host. It uses minimal equipment which is only the IP Phone. However, you can also choose to use softphone on your existing devices instead of IP phone. Therefore, CloudPhone system gives you a minimal maintenance cost. CloudPhone also allows you to make local and international calls with lesser cost compare to your traditional phone bill.

Less maintenance

As mentioned earlier, the system requires minimal equipment. All you need is the internet connection, optional IP phone or softphone. There is no need of physical devices such as wired desk phone and Private Branch Exchange (PBX) equipment. Which these devices always cause concerns of overheating, breakdown, outdated and many more. To avoid such catastrophe, you’ll need to set a regular maintenance on the devices. However, with a CloudPhone system no regular maintenance is needed with minimum physical device to take care of.

Easy setup

Besides saving money on the maintenance, you can also save your precious time spent on configuration, upgrades and security. All of these are included in the system.

 

These crucial steps can be done with simplicity by your own or taken care by your service provider. The responsibility for system update is also transferred to the service provider. You can maintain an updated phone system without allocating extra resources.

Flexible scalability

As your business grow, your staffs will also grow in number. CloudPhone enables for smooth expansion. The usage of VoIP allows you add more users in just simple steps. There is no need to hire an expert and concern about the PBX or desk phone wiring in order to get this done. For example, you can simply add or remove lines depending on your call volume rate. With this system, you can customize your business communication parallel with your business growth.

Mobility and remote work

CloudPhone system operates entirely over the internet and managed completely off-site. The company phone lines can be access at any place without restricted to the office. Your colleagues or employees can communicate with each other or with the customers wherever they are. Moreover, in this pandemic situation, work from home have been widely implemented. Thus, it is the perfect answer for your business communication.

Better reliability and performance

A traditional phone system depends on the factors such as the power grid, wiring issue, overheating or the stormy weather. These factors may affect your communication reliability and performance. Most CloudPhone system provides you more than 90% uptime so your work is unaffected no matter what happens. In case of any issues, the servers or data centres on the internet will always have your back up available. Besides, this system is available for your customers 24 hours every day. You would not have to answer your calls 24 hours a day. However, CloudPhone allows your customer to leave a voicemail that you may answer when available. Therefore, you won’t miss any business call.

Robust calling features

CloudPhone allows you to get a lot of helpful features. For example, a virtual landline number, interactive voice response (IVR), and concurrent call. The virtual landline number is easy to configure and can be used anywhere you are. This feature is very helpful especially during this pandemic season where working from home is implemented. You also can get interactive voice response (IVR) to answer your business call giving the professional characteristic for your business. Besides, the concurrent call enable you to receive or make multiple calls at a time. These features will definitely help your business productivity.

 

These are the main benefits of using a CloudPhone system in your business or company. You may want to consider a CloudPhone system now. There are many local or international CloudPhone service provider. Some of the CloudPhone service provider in Malaysia are Omni Hotline, BeONE and BUAL CloudPhone.

BUAL CloudPhone

BUAL CloudPhone is one of the CloudPhone service provider in Malaysia. Containing all the features mentioned above, BUAL CloudPhone provides you a landline number, concurrent calls, IVR, lower call rates and no-contract agreement. There are three main pay-monthly-plans that are, Basic, Plus and Pro. However, if you have your own requirements different from the existing plans, you can go with the Enterprise plan. Furthermore, BUAL CloudPhone also provides you the devices you need to subscribe a CloudPhone system. We’ve got you all covered. Try now and experience the advantages of BUAL CloudPhone system yourself!

Connect with us